Why is PR So Bad in China?

Amongst the myriad thousand questions that the Wenzhou train accident last weekend has raised, one that lingers around the most is “why is PR so bad in China?”.  I had previously written about the epic gaffes that CCTV had played on the public, ranging from using footage from Top Gun in a report about a new fighter jet, to Hu Jin Tao visiting the home of a Chinese woman who claims to pay only 77rmb per month in rent.

From start to finish, the efforts of the spokespersons of the various government agencies that are involved in the train crash have been particularly underwhelming:

Wang Yong Ping’s (the spokesman for the Ministry of Railways whos was spotted recently taking the plane instead of the train)statement explaining (or not, as the case may be) why train carriages were buried at the scene of the accident almost instantly became an internet meme when he said

“…During the emergency rescue operations, the area was very complex, and there was a marsh below, so it was very difficult to do our best job. We also had to deal with all the other train cars, so (the earth-moving equipment operator) buried the front car below, covering it with earth, and it was mainly just a case of dealing with the emergency. This was the explanation he offered. Whether you believe it or not, I certainly do.”

Which wasn’t particularly reassuring, especially since, they’ve dug them back up again.

When Premier Wen eventually turned up to do the consolation thing that he’s so good at, he told reporters “I am ill, having spent 11 days in bed, but I managed to come today only after my doctor reluctantly allowed me to check out of hospital. This is why I didn’t come here sooner,”.  Not so ill, it would seem, to have met several different leaders of state in the last 11 days, however.  Not only did he lie, accordingly to The Shanghaiist, he lied to the same state controlled media that had in fact been openly reporting on the fact that he wasn’t ill and had attended several meetings:

On July 18, Wen received Iraqi Prime Minister Nouri al-Maliki.
On July 19, Wen presided over a State Council meeting on climate change and sustainable development.
On July 20, Wen presided over a State Council working session.
On July 21, Wen met up with Cameroonian President Paul Biya.
On July 24, Wen received a delegation from the Japanese Association for the Promotion of International Trade.
On July 27, Wen presided over another State Council working session.

The government appeared to want to use the crash as another attempt to stir up all the emotions that a growing dictatorship needs from it’s populous – instructing the media to specifically focus on stories that were “more touching” whilst telling them not to even think about investigating the causes of the crash themselves, along with terse, clear instructions not to reflect or comment.  The rules were happily ignorned when the journalists found out that no-one was really answering any questions at the press conferences.

The Chinese press has drawn parallels with another train crash that happened last year in Guangdong:

“Train K859 derailed on May 23 last year (the death toll given was 19), and a rescue worker tells our reporters: ‘The accident happened at 2am, and trains were running by 6pm [the same day], so last time the rescue work was even shorter. They used diggers to make a pit, then dragged the train cars into the pit. After that they used tractor shovels to crush them down. Some body parts that hadn’t been taken out were mixed in and buried together [with the wreckage]. A couple of weeks later, after the incident had settled down, everything was dug out again, everything cleaned away and carted off.”

When the company that supplied the railway signals held a “press conference” that was either grossly misreported on or so fantastically awful and mismanaged that it beggars belief and went through all the colours of the rainbow, starting as a calamity, through to a major crisis, and finally deciding on taking flight as a fully-fledged catastrophe (again from The Shanghaiist):

Q: What railway signals equipment has your company been supplying for the D trains?
A: You can check it out from our website yourself.

Q: What is your company’s relationship with the Ministry of Railways?
A: It’s not convenient to talk about that.

Q: What is the government board that is directly in charge of your company?
A: If you’ve made it to this press conference, you should know the answer.

Q: So why are you conducting today’s press conference?
A: Uh. I don’t know. The weather’s been really hot, and you guys have been having a hard time running around outside. (The phone rings.) Uh. Can I take this call?

Media: Can you please show us some respect around here? This is a press conference!
A: Uh. Please let me take this call really quickly.

Finally, when the names of the people who would be providing the “swift, open and transparent” investigation of the Ministry of Railways ordered by Wen Jia Bao, it appeared that almost all of them officials on the investigating committee are currently employed by the, er, Ministry of Railways.  According to the China Media Project’s Newswire, noted scholar He Weifang wrote that “Officials from the railway ministry stand out [on the list]. They should decline [participation]. No one can be a judge of events that directly concern their own interests — this is the most basic demand of procedural justice.”  I don’t think that anyone is holding their breath over that one.

For the most part, the Chinese government seem to have understood that they have lost this propaganda battle for now.  They may have taken the view that it’s probably best for the outrage to burn itself out in the press and in the Chinese cyberscape.  When the CCP decides that enough is enough, they’ll start clamping down on coverage sending the message that it’s no longer acceptable to discuss the failings of the Party.

Related articles

• Chinese angered by make up of bullet train crash inquiry (telegraph.co.uk)
• Relatives grieve over China crash as anger lingers (seattletimes.nwsource.com)
• Anger lingers as relatives mourn China train crash dead (ctv.ca)
• Repercussions of train crash – Xinhua (news.google.com)

We Hope For a Miracle

A cartoon currently doing the rounds on Weibo (thanks to Emma Lau for the link and the translation) – the last frame says “we can only hope for a miracle!” showing Ministry of Railways spokesman Wang Yong Ping tied to the train tracks as an out of control train hurtles towards him.

 

Wenzhou Crash Media Aftermath

The western and English language media in China is going into overdrive providing coverage and commentary on the aftermath of the Wenzhou Train Crash.

Xinhua is reporting that Wen Jia Bao has called for a “swift, open transparent investigation”, although Grandpa Wen has pretty much been calling for whatever he wants since he’s going to to be stepping down as Premier next year – he promised political reform when he was in England earlier in the summer.

Time Magazine has a piece on the “murmurs of dissent” in China following the crash – although almost every foreign reporter in China is probably playing up the idea that Chinese people are disagreeing with the government

The ever-excellent Ministry of Tofu (which I keep mistyping as the Ministry of Tudu for some reason) has a rundown and translation of the microblog surveys that have been run through the Chinese cyberscape.  Needless to say, people ain’t happy.

China Realtime Report has a slideshow of pictures from the crash site  and another Chinese language gallery shows how the newspapers on the mainland are reporting on the tragedy.

Both the Global Times and the China Daily have ripped the government a new one over the Ministry of Railways handling of the crash.  The Global Times has attacked the department’s officials, saying that their “arrogance results in bad PR” (another brief tells of the total cost that the new rail system might total up to).  The Global Times editorial ominously ends with the lines that “the relationship between the government and the public is like that of a ship and water. Water can keep the ship afloat or sink it.”